Terms & Conditions of Use

1. Who we are and how to contact us

The Services are provided by Soham Collective Pty Ltd (ABN 580987731), trading as Soham Collective, Soham Inner Calm, Prakash Bhattarai, and Meditationforbeginners.com. You can reach us at prakasbhattarai@gmail.com for any questions about these Terms, your account, or your data. These Terms operate together with our Privacy Policy, which explains how we handle your personal information.

2. Eligibility and your account

• You must be at least 16 years old, or the minimum age of digital consent in your country, to create an account and use the Services (in the United States, 13, in accordance with COPPA). If you are under this age, you may only use the Services with the involvement of a parent or guardian.
• You may use the App as a guest, or create an account using your email address, Google Sign-In, or Sign in with Apple.
• You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us promptly if you believe your account has been compromised.
• You agree to provide accurate information and to keep it up to date.

3. Wellness service — not medical or emergency advice

Soham Inner Calm is a general wellbeing and meditation product. It provides guided meditations, breathing exercises, courses, challenges, sleep content, journaling, and an AI-assisted coach and session generator. It is intended to support relaxation and mindfulness only.

The Services are not a medical device and do not provide medical, psychological, or clinical advice, diagnosis, or treatment. Their content is for general informational and educational purposes only and is not a substitute for professional care. The AI coach is not a therapist, counsellor, or clinician. Always seek the advice of a qualified health professional with any questions about a medical or mental-health condition, and never disregard or delay seeking such advice because of something you read or received in the Services.

In an emergency, or if you may be at risk of harming yourself or others, contact your local emergency services immediately, for example 000 in Australia, 911 in the United States and Canada, 999 or 112 in the United Kingdom and European Union, or 111 in New Zealand, or go to your nearest emergency department. If you need to talk to someone, crisis support lines are available in many countries, including Lifeline (13 11 14) in Australia, the 988 Suicide & Crisis Lifeline in the United States, and Samaritans (116 123) in the United Kingdom and Ireland. The Services are not designed to provide crisis support and should not be relied on in an emergency.

4. AI-generated content

Certain features, including the AI coach and the personalised meditation generator, use third-party artificial-intelligence services to produce responses and scripts from the information you provide.

• Content generated by AI may be inaccurate, incomplete, or unsuitable for your circumstances. You are responsible for how you use it, and you should apply your own judgement.
• Information you enter into these features (such as free-text about how you feel) leaves your device and is processed by our service provider(s) to generate a response. Our Privacy Policy identifies these providers and describes their retention practices.
• Please do not enter sensitive personal information into AI features that you would not want processed by a third-party provider.

5. Your content

The Services let you create content such as journal entries, onboarding responses, meditation-request context, course reviews, and feedback (“Your Content”).

• You retain ownership of Your Content. You grant us a limited, non-exclusive licence to store, process, and display it solely to operate and provide the Services to you (for example, to save your journal, generate personalised sessions, or publish a course review you choose to post).
• You are responsible for Your Content and confirm you have the right to submit it.
• Where you post content that others can see (such as a course review), you must not post anything unlawful, misleading, abusive, infringing, or that violates another person's rights.
• We may remove content that breaches these Terms or applicable law.

6. Acceptable use

You agree to use the Services lawfully and for personal, non-commercial wellbeing purposes only. You must not:

• misuse, disrupt, overload, or attempt to gain unauthorised access to the Services, their systems, or other users' accounts;
• copy, resell, reverse-engineer, or create derivative works from the Services except to the extent this restriction is prohibited by law;
• use the Services to develop a competing product, or to scrape or harvest data;
• upload malicious code, or use the Services in any way that infringes the rights of others or breaches any applicable law.

7. Fees

Soham Inner Calm is currently provided free of charge. If we introduce paid features or subscriptions in the future, the applicable pricing, billing, and cancellation terms will be presented to you clearly before you make any purchase. Purchases made through the Apple App Store or Google Play Store will also be subject to Apple's or Google's respective terms, payment systems, and refund policies.

8. Cancelling and deleting your account

You may stop using the Services at any time. You can delete your account in the App via Settings → Account → Delete account.

• Deletion is subject to a 30-day grace period, during which you may cancel the request and keep your account. You can cancel by choosing “Keep my account” in the App during that period.
• After the grace period ends, your account and associated personal data are permanently deleted or anonymised, as described in our Privacy Policy.
• Some records may be retained where we are required to do so by law or for legitimate operational reasons, as set out in the Privacy Policy.

9. Availability, changes, and third-party platforms

• We may update, change, suspend, or discontinue the Services or any of their features at any time. We aim to give reasonable notice of material changes where practicable.
• The Services depend on your device, internet connection, and third-party platforms, including the Apple App Store, the Google Play Store, and the sign-in and AI providers we use. We are not responsible for failures caused by those services or by your device or network.
• Your use of the Services via the Apple App Store or Google Play Store is also subject to Apple's and Google's applicable terms (see Sections 19 and 20 below).

10. Intellectual property

The Services and all content we provide, including meditations, audio, text, graphics, logos, and software, are owned by Soham Collective Pty Ltd or our licensors and are protected by intellectual-property laws. Except for the rights expressly granted to you in these Terms, we reserve all rights. We grant you a limited, personal, non-transferable, revocable licence to use the Services for your own non-commercial wellbeing.

11. Consumer rights and disclaimers

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law, or under any other law that cannot lawfully be excluded, including non-excludable consumer protection rights available to residents of the United States, the European Economic Area, the United Kingdom, or another jurisdiction (“non-excludable rights”).

Subject to your non-excludable rights, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including as to accuracy, fitness for a particular purpose, or that the Services will be uninterrupted or error-free. You use the Services at your own discretion and risk.

12. Limitation of liability

Subject to your non-excludable rights, and to the maximum extent permitted by law:

• we are not liable for any indirect, incidental, special, or consequential loss, or for any loss of data, profits, or goodwill, arising out of or in connection with your use of the Services;
• our total aggregate liability arising out of or in connection with the Services or these Terms is limited, at our option, to re-supplying the relevant service or, where the Services were provided free of charge, to AUD $100.

Where the Australian Consumer Law, or another non-excludable consumer protection law, applies and the relevant guarantee can be limited, our liability for a failure to comply with that guarantee is limited to the remedies permitted by that law.

13. Indemnity

To the extent permitted by law, you agree to indemnify us against reasonable losses, damages, and costs arising from your breach of these Terms, your misuse of the Services, or Your Content, except to the extent such losses are caused by our own negligence or breach.

14. Suspension and termination by us

We may suspend or terminate your access to the Services if you breach these Terms, if we reasonably believe your use poses a risk to the Services or other users, or if required by law. Where reasonable and lawful, we will give you notice.

15. Governing law and jurisdiction

These Terms are governed by the laws in force in Australia. You and we submit to the non-exclusive jurisdiction of the courts of Australia and the courts able to hear appeals from them. This does not affect any mandatory consumer-protection rights available to you under the law of your country of residence.

16. Complaints and dispute resolution

If you have a complaint about the Services, please contact us first at prakasbhattarai@gmail.com so we can try to resolve it directly. Australian users may also contact the relevant state or territory consumer protection agency or the OAIC for privacy complaints. This clause does not limit any other legal remedy available to you.

17. Changes to these Terms

We may update these Terms from time to time, including to reflect changes to the Services, legal or regulatory requirements, or our business practices. Where a change is material, we will take reasonable steps to notify you, for example by updating the “Effective date” above and, where appropriate, notifying you in the App or by email, before the change takes effect, except where a change is required immediately for legal, security, or safety reasons. Your continued use of the Services after a change takes effect means you accept the updated Terms. If you do not agree to a change, you should stop using the Services and may delete your account as described in Section 8.

18. General

• If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Our failure to enforce any right is not a waiver of that right.
• You may not transfer your rights under these Terms without our consent; we may assign our rights and obligations to a successor in connection with a business transfer.
• These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Services.

19. Apple App Store terms

If you downloaded the App from the Apple App Store, the following additional terms apply, and you and we both acknowledge and agree that:

• this licence is granted to you only for use on Apple-branded products that you own or control, and as permitted by the Usage Rules set out in Apple's App Store Terms of Service;
• we, not Apple, are solely responsible for the App and its content;
• Apple has no obligation to furnish any maintenance or support services for the App;
• in the event of any failure of the App to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; to the maximum extent permitted by law, Apple has no other warranty obligation for the App;
• Apple is not responsible for addressing any claims by you or a third party relating to the App, including product liability claims, claims under consumer protection or similar legislation, and claims arising under intellectual property rights;
• Apple is not responsible for investigating, defending, settling, or discharging any claim that the App infringes a third party's intellectual property rights;
• you represent and warrant that you are not located in a country subject to a US government embargo, or listed on any US government restricted-party list, and that you are not prohibited from receiving the App under applicable law;
• you must comply with any applicable third-party terms when using the App;
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

20. Google Play terms

If you downloaded the App from the Google Play Store, your use is also subject to the Google Play Terms of Service. Google is not responsible for the App or these Terms, and any claims relating to the App should be directed to us, not Google.

21. Contact us

Questions about these Terms can be sent to prakasbhattarai@gmail.com.